Maintenance

Maintenance

The maintenance of ATM, POS & (or) ICT infrastructure include monitoring backups, storage capacity, memory allocation, configuration and upgrades. This is an Service Level Agreement (SLA) between Hassel CC and the users of this service. In this agreement a document is define in which the service expectations and an outline of the communication and escalation process is explained and agreed upon. By instituting this SLA the expectations and requirements of both parties is clarified and solidified. Under the terms of any SLA, Hassel CC will provide the following services:

  • Install, configure, maintain, and troubleshoot
  • Review all maintenance plans, upgrade plans, etc.
  • Communicate with users to ensure minimal disruption of service
  • Protected against configuration loss by the use of regularly scheduled backups
  • Provide and maintain contacts and procedures for reporting and/or escalating problems
  • Provide overall disaster recovery and contingency planning
  • Provide maximum availability according to requirements
  • Quick response time according to requirements

 

MAINTANANCE OUTSOURCING ICT SERVICES
 NETWORK SOLUTIONSHARDWARE VIRTUALIZATION

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